Cyber Operations Analyst II

Position Summary

The Cyber Operations Analyst II supports a DHS agency’s national cyber operations center by receiving, triaging, routing, and tracking cyber incidents and operational requests. Working with watch officers, senior analysts, and government personnel, the analyst maintains situational awareness, supports shift transitions, and helps ensure consistent, documented operations.

The analyst also supports adoption of modernized workflows and AI-assisted triage tools by using them in daily operations, validating outputs, and providing feedback to improve effectiveness.

Key Responsibilities
Event Intake, Triage & Routing

• Receive incident reports, information requests, and operational tasking through the center’s intake process.
• Triage and categorize events using established procedures and escalation criteria.
• Route events to appropriate teams and track them through resolution.
• Maintain accurate case records and classification markings.

Situational Awareness & Shift Operations

• Monitor operational feeds, dashboards, and collaboration tools.
• Support shift turnover packages, operational summaries, and leadership reporting.
• Assist with surge and crisis response activities as required.

Coordination & Information Sharing

• Coordinate with government, critical infrastructure, and private-sector partners.
• Prepare and track stakeholder notifications.
• Support cross-functional response efforts during significant incidents.

Data Quality & Process Improvement

• Apply data quality and governance standards to incident records and escalations.
• Follow and help maintain SOPs and playbooks.
• Review AI-assisted triage outputs and identify errors before escalation.
• Recommend workflow and process improvements.

Required Qualifications

• Degree, certification, or technical training in Cybersecurity, IT, Computer Science, or a related field.
• 3+ years of experience in cyber operations, SOC, incident management, or watch floor environments.
• Experience with incident triage, escalation, and ticket/case management systems.
• Working knowledge of networking, common attack techniques, and MITRE ATT&CK.
• Strong written communication skills for reports and notifications.
• Ability to work assigned shifts and support surges when required.
• Active Top Secret clearance with eligibility for TS/SCI access.
• Ability to work onsite at DHS Headquarters and other National Capital Region locations.

Preferred Qualifications

• Experience supporting national-level cyber operations centers, fusion centers, or DHS/CISA, NSA, FBI, or USCYBERCOM environments.
• Familiarity with OT/ICS environments, including SCADA, PLC, and DCS technologies.
• Knowledge of NCISS or similar scoring frameworks.
• Experience with SIEM, SOAR, ServiceNow, or comparable platforms.
• Experience with Palantir Foundry or enterprise analytics tools.
• Experience using AI-assisted or automated triage capabilities.
• Security+, CySA+, GCIH, GCIA, or similar certifications.
• Knowledge of federal incident reporting requirements and timelines.
• Experience operating against service-level targets for triage and escalation.
• Current DHS suitability (EOD) determination.
• Experience handling Traffic Light Protocol (TLP) and Controlled Unclassified Information (CUI)