Service Delivery Director-DC Metro Area

Service Delivery Director- DC Metro Area

Serves as Technical Service Delivery Director within a dynamic and growing portfolio of programs within GDIT’s Federal Civilian division. Works in a fast-paced environment with a world class team applying emerging technologies for critical customer challenges. Provides support for successful execution, organic growth, strong service delivery within the portfolio. Demonstrated experience leading multiple teams and a track record for growth.

Key Responsibilities and Skills include:

• Strong technical skills in cloud, IT modernization, application development, and emerging technologies
• Supports multiple teams and provides technical program delivery guidance for the successful execution of contractual requirements
• Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluations
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with the Contract, PWS, PMP, QASP, etc.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits
• Works directly with the portfolio Vice President to ensure programs are delivering on client objectives and maintaining high CPARs
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
• Prepares and provides various reports and technical reviews to senior management as requested
• Facilitates Innovation sessions for programs, customers and senior leaders
• Ensures compliance with relevant corporate and government policies and standards
• Acts as a mentor and coach in order to build and maintain high performing teams
• Demonstrated ability to lead high-value, high‑complexity programs with P&L responsibility (aligned to Program Execution Senior Director expectations)
• Proven experience establishing KPIs, dashboards, governance routines, and delivery performance mechanisms (from Program Execution frameworks)
• Experience leading modernization in multi-domain environments (cloud, data, cybersecurity, automation, DevSecOps)
• Ability to influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios
• Experience ensuring compliance with federal standards such as FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes

Qualifications:

Education:

• Bachelor's degree
• Preferred: Master’s degree in Engineering, Information Systems, Business, or related field undefined

Experience:

• 20+ years’ experience strongly preferred, in leadership roles or related technical experience leading large teams
• Prior experience within or supporting agencies such as DOC, DOL, DOI, DOE and FCC
• Experience leading programs with revenues $50M+ or managing multiple programs
• Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems) 

Certifications:

• PMP (highly preferred)
• SAFe Agilist or SAFe Program Consultant (SPC)
• AWS, Azure, or multi-cloud certifications (highly preferred)
• CISSP or CCSP (desired but not required)
• Lean Six Sigma Green/Black Belt (preferred)
• FAC-P/PM or DAWIA Program Management Level III (desired but not required)

Skills:

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address them
• Technical acumen in cloud, IT modernization, application development and emerging technologies
• Demonstrated experience bringing innovative IT solutions and ideas to customer missions, resulting in effective program execution and organic growth
• Excellent written and verbal communication skills, with a strong attention to detail and problem solving skills
• Strong leadership, business acumen, people management and proactive customer service skills 

Location:

• Candidates must be commutable distance to Washington, DC and Falls Church, VAundefined

Clearance:

• Candidates must be eligible to obtain public trust security clearance

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.