Customer Satisfaction
IT Maintenance
Maintenance Management
Performance Metrics
Planning Operations
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
MEANINGFUL WORK AND PERSONAL IMPACT
Serve as liaison to the Customer on solutions to support Data Maintenance programs, vendor relations, and agency repair actions in support of the client’s mission readiness.
Ascertain industry best practices to identify new and/or unique solutions that drive customer satisfaction.
Responsible for internal communications and presentations related to key performance metrics, maintenance updates and maintaining on-going equipment information.
Manages the day to day supply of logistics and maintenance -related data to the client. Provides detailed written presentations to the client on current and future maintenance requirements.
Investigates potential risk and other matters of significance, and provides and implements solutions to ensure the client is successful in their mission.
Negotiates with supply and repair sources to meet mission requirements.
Works in conjunction with various parties such as field support representatives and customer service representatives to handle issues and ensure support plans are in place to maintain long-term satisfactory customer relationships. Implements, monitors and adjusts solutions to ensure the integration of support considerations as needed.
Responsible for assisting the strategic and operational planning of Customer maintenance and logistics operations.
Ensures all personnel understand and follow the guidelines and requirements for all maintenance and logistics operations.
WHAT YOU’LL NEED TO SUCCEED
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field. Experience may be substituted for education.
Minimum of 5 years of experience
REQUIRED
Clearance Level Must Currently Possess: Top Secret and SCI eligible
Location: Onsite
Required: US Citizenship
Required: DoD 8140 IAT II compliant
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.
10 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
None
U.S. Citizenship Required
The likely salary range for this position is $124,093 - $142,707. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans