Cloud Site Reliability Engineer

Seize your opportunity to make a personal impact supporting the Case Management Modernization (CMM) Program. The CMM program is an initiative to support the Administrative Office of the US Courts (AO) in developing a modern cloud-based solution to support all 204+ federal courts across the United States.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Cloud Site Reliability Engineer will work as part of the CMM Data Modernization and Governance team responsible for delivering integrated data governance, engineering, data platform, reporting, analytics, and Artificial Intelligence (AI)/Machine Learning (ML) capabilities that support operational decision-making and fulfill the AO's data and analytics objectives in support of the CMM program. They will work as part of an agile development team to help build and support the modernization of enterprise-class software applications.

RESPONSIBILITIES

• Ensure operational stability, availability, performance, and scalability of cloudhosted systems across production and development environments supporting multiple agile teams

• Provide real-time monitoring, alerting, incident response, and health checks for infrastructure and applications across all cloud layers (OS, app, DB)

• Implement and maintain dashboards, visualizations, and reports for system health, event management, and cost optimization using native CSP tools

• Manage cloud resource thresholds and automate capacity planning, forecasting, and resource optimization strategies

• Perform incident and event management (SIEM) operations, and support issue diagnosis, resolution, and reporting including RCA documentation

• Track, document, and report monthly issues, including system performance, stability, ticket volumes, and time-to-resolution metrics

• Monitor resource utilization (CPU, memory, disk space) across all deployed VMs, containers, and PaaS components

• Provide supplemental monitoring of event response activities beyond normal business hours (7a.m – 6p.m Eastern Time). Systems and tools shall capture data without including a required response to alerts.

• Contribute to the implementation of the Enterprise FinOps framework, including forecasting, budget control, and right-sizing analysis

• Validate billing accuracy and support TCO analysis across cloud service usage

• Support deployment automation and ensure systems are resilient, repeatable, and scalable via Infrastructure as Code (IaC)

• Integrate operations with DevSecOps, MLOps, and CI/CD pipelines for seamless deployment and management

• Execute daily or agreed frequency system health checks and maintain operational Runbooks and SOPs

• Ensures that DevSecOps principals are followed through the entire software delivery lifecycle

REQUIRED EXPERIENCE & QUALIFICATIONS:

• Education: Technical Training, Certification(s) or Degree required; Bachelor's Degree (or equivalent experience) in Computer Science, Software Engineering, or related field strongly preferred

• Experience: 5+ years experience in IT system engineering, systems development, systems coding and programming required

• Deep expertise with AWS, Azure, or GCP services, including monitoring, logging, compute, storage, and networking

• Proficiency in Infrastructure as Code (IaC) tools like Terraform, AWS CloudFormation, or Azure Bicep

• Hands-on experience with monitoring and APM tools such as CloudWatch, Azure Monitor, Datadog, Prometheus, Grafana, New Relic, etc.

• Solid understanding of incident response, change management, and ITIL-based operational support

• Familiarity with CI/CD toolchains and automation platforms (Jenkins, GitHub Actions, GitLab, ArgoCD)

• Strong scripting skills (Python, PowerShell, Bash) for automation and orchestration

• Advanced experience in providing DevSecOps implementation using GitOps, or similar tools

• Experienced in developing, testing, and maintaining containerized applications

• Expert knowledge of source version control, build/release tools and methodologies, CI/CD pipelines and the Software Build process

• Experience in building and maintaining CI/CD pipelines for large enterprises that consists of a large number of complex applications

• Ability to be flexible and work on several different products while supporting multiple teams

• Experience with FinOps practices, cost modeling, forecasting, and optimization tools within cloud platforms

• Understanding of federal compliance and security frameworks (e.g., FedRAMP, NIST, JISF Rev 5)

• Ability to analyze logs and metrics and conduct performance tuning for cloud-based services and applications

• Experience working across multiple product teams to get a grasp of a product and/or programs overall state of health

• ITIL, AWS SysOps, or Google Professional Cloud DevOps Engineer certifications are a plus

Communication and Organizational:

• Excellent presentation and communication skills

• Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship

• Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies

• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement

• Experience with process design and documentation methodologies, and design and production of quality deliverables, process and use case modeling, business case development

• Demonstrated ability to work effectively, independently, and as part of a team

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust.
 

Must be a US Person (Green Card Holder, US Permanent Resident Alien, Refugee, Asylee, or US Citizen).

Location: Remote.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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