Triage Specialist

The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays. 

The schedule for this position will be Thursday - Monday or Saturday - Wednesday.

Position Duties:

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation. 
• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact. 
• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy. 
• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage. 
• Catalog and file incidents in keeping with policies and standard operating procedures. 
• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.  
• Perform data analysis to identify trends in incident reporting.  
• Provide reports on inbox activity on regular and as-needed bases. 
• Other duties as assigned.  

Qualifications:

• BA/BS degree in a relevant field with at least 4 years of related experience. 

• Experience in case management, child welfare, or social work required. 

• Excellent organizational skills and attention to detail.  

• Ability to work independently and to collaborate with team members in a remote environment. 

• Experience utilizing Microsoft Excel and performing basic data analysis preferred.

Additional Requirements:

• Must be able and willing to work weekends and some holidays. 

• This position requires an existing Public Trust or the ability to obtain one.  

• This position is 100% remote. 

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