IT Operations Manager

IT Operations Manager

Position Summary

The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives.

The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.

Key Responsibilities

IT Operations Leadership

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
• Establish operational priorities, resource allocations, and service delivery expectations.
• Lead operational reviews and status meetings while monitoring project and program performance.
• Ensure operational activities align with strategic goals and mission requirements.
• Serve as escalation point for operational issues, outages, and service disruptions.

Cloud and Infrastructure Management

• Provide leadership for Microsoft Azure and cloud modernization initiatives.
• Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
• Coordinate environment provisioning, production releases, and operational readiness reviews.
• Ensure solutions comply with federal security and architecture requirements.

Enterprise Applications and Business Systems

• Support operational management of enterprise applications including:
  • ServiceNow
  • Azure DevOps
  • Microsoft 365
  • Custom mission support applications
• Review application onboarding requests and operational impacts.
• Coordinate application lifecycle management and production support activities.
• Support governance decisions regarding application hosting and enterprise integration strategies.

Change, Release, and Governance Management

• Lead Change Advisory Board (CAB) activities and operational governance processes.
• Review technical change requests for risk, compliance, operational impact, and implementation readiness.
• Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.
• Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.
• Promote successful change adoption across the organization.

Cybersecurity and Compliance

• Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
• Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.
• Evaluate operational risks associated with new applications, integrations, and cloud services.
• Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.
• Participate in incident response and security remediation activities.

Program Support and Disaster Response Technology

• Support technology platforms that enable client’s programs and mission operations.
• Coordinate IT services supporting disaster services initiatives and emergency response capabilities.
• Ensure operational readiness of systems that support program delivery and field activities.
• Collaborate with program offices to align technology investments with agency priorities.

Vendor, Contractor, and Team Leadership

• Manage and mentor technical staff, contractors, and service providers.
• Coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
• Support workforce planning, onboarding, performance management, and training initiatives.
• Foster collaboration and accountability among cross-functional teams.

Strategic Planning and Modernization

• Identify opportunities to improve operational efficiency through automation and process improvement.
• Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation.
• Provide recommendations to leadership on technology investments and operational improvements.
• Evaluate emerging technologies and industry best practices for agency adoption.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT experience.
• 3+ years in operational leadership, management, or supervisory roles.
• Experience supporting federal government information systems.
• Demonstrated expertise with:
  • Microsoft Azure
  • Microsoft 365
  • Identity and Access Management
  • ServiceNow
  • Cloud Operations
  • Enterprise Application Support
  • Change Management
• Experience leading cross-functional operational teams.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting federal civilian agencies.
• Experience managing Azure cloud environments and DevOps pipelines.
• Knowledge of federal cybersecurity frameworks and compliance requirements.
• Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
• ITIL, PMP, Microsoft Azure, CISSP, or related certifications.

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