Lead Field Support Technician

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GDIT is looking for  Lead Field Support Technician in  the Eastern Air Defense Sector (EADS) at Rome, NY, who holds active DOW Secret Clearance.

• The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations. 

Lead Support Technician maintenance includes (but is not limited to):

• Terminate ADCS circuits activated at the node point-of-presence (POP).

• Report failures to the on-site government contract representative no later than the start of the next duty day

• Coordinate system downtime requirements with CAOC/ADS “Comm Focal Point (CFP)”

• Monitoring the on-site and remote locations

• Perform additions, changes, and relocations of ADCS equipment

• Performs a range of technical tasks and provides site support.

• Modifies, moves, and installs a range of new equipment.

• Troubleshoots a range of hardware and software problems and interconnectivity issues.

Principle Duties and Responsibilities:

• Operations and maintenance of communications/computer systems and networks.
• Installs communications/computer systems in accordance with the respective installation spec.
• Troubleshooting and support of communications systems/networks.
• Assist EADS site technical team with technical assistance when needed/requested.
• Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
• End-user support and training on communications systems/networks.
• Administer network/cyber security policies and procedures.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Focused on identifying customer needs and maintaining customer satisfaction.
• Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.
• Project lead on tech refresh and upgrades for the EADS ADCS systems.
• Scheduling
• Alternate MPLS Node Site Coordinator
• Inventory accountability
• Equipment Assignment reconciliation
• Lead and Document EADS Training program
• Provide one-on-one training for site personnel
• Performance of Quality Assurance validation and reconciliation
• When required provide direct oversite of personnel/field office during the absence of the manager

Required skills:

• Must have an active Secret Level security clearance
• Must hold active IAT II/ DoD 8140 (i.e.: Security+ CE) certification or higher
• Must have High School Diploma and 3+ years’ experience; or equivalent
• Must be onsite in Rome, NY

Working Conditions:

• This mission supports 24/7 x 365, shift work and weekends may be required
• Work may require some physical effort in handling equipment, boxes etc.

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