Network Operations Manager

Seize your opportunity to make a personal impact as Network Operations Manager supporting Andersen AFB, Guam. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. A career as the On-site Network Operations Manager at GDIT means owning your opportunity to help support and advance our customer’s mission.  At GDIT, you’ll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients’ missions and ensuring we anticipate the threats of tomorrow.

How an Network Operations Manager makes an impact:

• Collaborates directly with AF client on planning and procedures
• Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary
• Drives client-directed efforts to implement planned changes and procedures
• Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges
• Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary
• Participates in network software upgrades, as well as certificate renewals and installs
• Updates technical documentation; maintains and implements SOPs for network security
• Works after-hours and weekends during maintenance windows on-site as needed

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree) and 5+ years in related experience as an Operations Manager in a networking environment.
• Required Experience:
  • Must meet 8140 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment.
  • Excellent troubleshooting, problem-solving and collaborative skills
  • Thorough knowledge of ITSM best practices and supporting systems
• Required Technical Skills:
  • Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
  • Experience working directly with hardware vendors involved in the incident resolution process.
  • Experience with various software systems and architectures, communications protocols: and network hardware devices.
  • NOC/SOC operations background – you've been in the trenches and know what works
  • Incident management expertise with a track record of managing complex, multi-team responses
  • Scripting abilities for automation and efficiency improvements
  • Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.
  • Experience with operations and administration of multiple network vendor systems
• Security Clearance Level:  active Secret Level Clearance required
• Required Certifications to obtain: CISM or 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire
• Required Skills and Abilities:
  • Experience as a team leader or manager
  • Experience with change management processes and best practices
  • Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
  • Adept at interfacing with Government at senior leader levels to represent the interests of GDIT

Preferred Skills:

• 10+ years management of local team and part of an Enterprise NOC
• ITIL V3/4 Foundation or higher

Location:  On customer site at Andersen AFB, Guam

• Full-flex work week to own your priorities at work and at home, when eligible and approved.

• 401K with company match.

• Comprehensive health and wellness packages.

• Professional growth opportunities, internal mobility, paid education, and certifications.

• Rest and recharge with paid vacation and holidays.

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GDITpriority