Change Request Manager

Seize your opportunity to make a personal impact as a Business Systems Analyst supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Business Systems Analyst will help define, document, coordinate, and track software changes, but they will not be responsible for performing software development.

MEANINGFUL WORK AND PERSONAL IMPACT

Responsibilities will include:

• Gathering, documenting, and validating business requirements
• Coordinating discussions between business stakeholders and technical teams
• Documenting requested software changes
• Supporting change intake, prioritization, and tracking
• Performing business and operational impact analysis
• Identifying affected applications, processes, interfaces, users, and stakeholders
• Coordinating requirements reviews and approvals
• Supporting traceability from requirements through testing and implementation
• Developing business process documentation, use cases, and acceptance criteria
• Supporting user acceptance testing and defect clarification
• Coordinating stakeholder communications and status updates
• Tracking decisions, assumptions, risks, actions, and dependencies
• Supporting change-management and implementation activities
• Ensuring that business needs and approved changes are clearly communicated to technical teams

WHAT YOU’LL NEED TO SUCCEED:

Education                                                                            

• Bachelor’s degree in business analysis, information systems, computer science, business administration, or a related field.

• NOTE: If resources do not have a relevant college degree, an additional 4 years of relevant work experience is required.

Required Experience

• 8+ years of relevant experience in business analysis, business systems analysis, software change management, requirements management, or a related field

Required Skills

• Point of sale (POS) retail experience or software change experience with a POS.
• Experience gathering, documenting, and validating business and functional requirements
• Experience coordinating software changes across business and technical teams
• Experience performing business, operational, and cross-system impact analysis
• Experience developing process documentation, use cases, acceptance criteria, and traceability materials
• Experience supporting testing, user acceptance, implementation, and change-management activities
• Experience tracking risks, issues, actions, assumptions, decisions, and dependencies
• Strong written, verbal, facilitation, organization, and stakeholder-management skills
• Experience with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and comparable collaboration tools
• Experience with Jira, ServiceNow, or another requirements, change, or issue-tracking platform is preferred

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows:
  • U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions).
  • Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Merryfield HQ
  Engineering Building
  8409 Lee Hwy, Merrifield, VA 22116

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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