SAM ITAM Data Analyst for CMDB / Processing Data

Seize your opportunity to make a personal impact as a Software Asset Management (SAM) ITAM Data Analyst for CMDB / Processing Data supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. A SAM ITAM Data Analyst manages CMDB configurations and processes lifecycle data across ITAM workflows for CMS, ensuring asset tracking, compliance monitoring, and proactive risk mitigation in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. The Analyst actively investigates discrepancies, generates reconciliation data, and collaborates with procurement and IT teams to validate hardware/software lifecycle processes.

HOW YOU WILL MAKE AN IMPACT:

• Develop and maintain detailed reports and dashboards for SAM operations
• Monitor software utilization, license compliance, and procurement analytics
• Generate Effective License Position (ELP) reports and audit-ready documentation
• Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders
• Ensure data integrity and consistency across all reporting platforms
• Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success
• Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency
• Serve in a mentoring and/or task leadership capacity to support other team members as required

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Required Experience:  Minimum 5 years of experience in Software Asset Management or IT asset reporting roles.
• Required Technical Skills: Proven experience with CMDB platforms, specifically ServiceNow (SAM Pro, ITOM/Discovery); Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting; Understanding of SAM/ITAM principles and their integration into enterprise infrastructure; Strong skills with SQL, Excel, and ServiceNow Performance Analytics; Ability to troubleshoot data quality issues and work with IT support teams to resolve them; Familiarity with software license compliance metrics and entitlement tracking; Knowledge of SaaS usage analytics and license reclamation processes; Ability to interpret cost optimization opportunities from financial models or vendor pricing structures; Knowledge of the end-to-end lifecycle, including procurement, deployment, harvesting/reclamation, and disposal; Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Strong commitment to a proactive approach to identifying, documenting, and improving data governance workflows; Experience in process improvement and automation to reduce dependencies on manual workflows and reporting; Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)
• Attributes for Success: Strong team collaboration and process improvement skills
• Preferred Qualifications: Certified Software Asset Management (CSAM) certification or equivalent; Certified Hardware Asset Management Professional (CHAMP) certification or equivalent; Familiarity with cloud platforms such as AWS, Azure, or Google Cloud; Working knowledge of advanced predictive analytics tools such as AWS QuickSight or similar; Awareness of data confidentiality and security protocols aligned with compliance requirements; Understanding of regulatory frameworks associated with federal acquisition; Experience with CI/CD pipelines and DevOps concepts
• Location: Remote 100%
• Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years
• Work visa sponsorship will not be considered for this role

GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

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