ServiceNow CMDB Engineer

Transform technology into opportunity as a ServiceNow CMDB Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

WHAT YOU WILL DO:
As a ServiceNow CMDB Engineer, the work you’ll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a ServiceNow CMDB solution.

Duties and Responsibilities:

• Design, configure, and maintain the ServiceNow CMDB, ensuring high standards of data quality, consistency, and accuracy.

• Lead the development and implementation of ServiceNow Discovery and Service Mapping processes to improve asset visibility and data integrity.

• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.

• Establish and enforce CMDB governance policies, procedures, and best practices.

• Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules.

• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.

• Support ServiceNow platform upgrades, patches, and performance optimization.

• Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.

• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

WHAT YOU WILL NEED:
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

• Certification: Applicable DoD 8140 or DoD 8570 Certification

• Experience: 5+ years of related experience

• Technical skills:

  • Strong expertise in ITSM processes and their integration with CMDB.

  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.

  • Solid understanding of IT infrastructure components (servers, networks, databases, etc.).

  • Familiarity with data modeling, normalization, and data integrity concepts.

  • Excellent problem-solving, analytical, and communication skills.

  • Ability to work collaboratively in a fast-paced, mission-critical environment

• Desired Qualifications:

  • Experience with Linux server administration and MariaDB best practices.

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.

  • Experience with integrations using REST/SOAP APIs.

  • Knowledge of ITIL v4 principles and practices.

  • Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.).

  • Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.

  • Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.

• Desired certifications:

  • ServiceNow Certified System Administrator (CSA) or Certified System Engineer.

  • ITIL v4 Foundation Certification.

• Security clearance level: Secret clearance required with eligibility for TS/SCI

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WHAT GDIT CAN OFFER:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOMCITS
#GDITPRIORITY