Automation Technology
Business Process Automation
DevSecOps
IT Service Management (ITSM)
Scripting
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs.
How You’ll Make an Impact• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
• Develop reusable automations that reduce toil and improve service quality across the enterprise.
• Collaborate with service owners to translate ITIL processes into actionable automated workflows.
• Implement orchestration that connects infrastructure, applications, and support systems.
• Contribute to broader modernization initiatives by standardizing automation best practices.
Required
• Strong experience with ITSM platforms (ServiceNow preferred).
• Hands‑on experience building automations, REST integrations, and workflow orchestration.
• Solid understanding of ITIL processes and service management fundamentals.
• Strong scripting skills (Python, JavaScript, PowerShell).
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
• Ability to work across teams to define automation needs and deliver practical solutions.
• US Citizenship Required
• Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.
Batchelors and 8 years of progressive work experience.
Preferred
• ITIL Foundation or higher certifications.
• Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools.
• Experience with enterprise architecture, CMDB design, or process optimization.
Remote
Travel Expected=25%
8 + years of related experience
* may vary based on technical training, certification(s), or degree
10-25%
U.S. Citizenship Required
The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans