Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.

• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.

• Answers queries by email, telephone, and instant messaging

• Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.

• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.

• Records all work accomplished using the Jira Service Management application.

• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.

• Routes calls to product line, application, or system support specialists.

• Alerts management to recurring problems and patterns of problems.

• Maintains ownership of incidents from end-to-end.

WHAT YOU’LL NEED TO SUCCEED:

• Positive customer service attitude.

• Detailed technical problem-solving approach.

• Excellent interpersonal communications skills.

• Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.

• Ability to move between work sites as required.

• Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.

• AA/AS, 3+ years' experience or related experience

• Ability to obtain an Interim Secret Clearance within 3 months of hire

• Secret Security Clearance preferred

• Information Assurance Level II Certification (Security+)

• Location: Onsite at LAAFB (Los Angeles, CA)

• Travel: Up to 10%

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.