Video Operations Center (VOC) Engineer

Video Operation Center (VOC) Communications Engineer

Security Clearance Level: Secret

Location: Ramstein Air Base

Duties/Responsibilities:

Video Operations Center (VOC) Technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of video teleconferencing (VTC) hardware, software and network connections. VOC technicians must have expertise and hands-on experience with debugging the interoperation of VTC bridges and endpoints. Administer, operate, and maintain physical and virtualized infrastructure providing support ranging from Tier 1 to Tier 2 support in support of the systems as determined by the Government. Specific tasks include, but are not limited to:

• Designs, installs, configures and troubleshoots communication networks
• Collaborate with vendors to identify and present technologies supporting the modernization and evolution of the VTC infrastructure 
• Configure and maintain the VTC infrastructure to include physical and virtual Linux servers and Cisco video endpoints
• Utilize monitoring tools to diagnose, troubleshoot, and restore system and network degradations that adversely impact delivery of VTC services
• Maintain the security posture of the VTC systems and associated hardware in compliance with Department of Defense directives and standards
• Develop and maintain systems and process documentation including architecture diagrams, standard operating procedures, and training guides
• Update and maintain the work center’s SharePoint sites, automated workflows, documentation, and VTC software library
• Act as the focal point for teleconference scheduling and VTC endpoint configuration for the area of responsibility
• Provides technical support for audio, video and multi-media presentations for meetings, conferences, training sessions, and other events
• Monitors live teleconferencing events and conducts audio-video quality and performance checks on VTC systems
• Performs lifecycle management of hardware and software including server certificate and license management
• Monitors and analyzes overall VTC equipment and system performance to ensure satisfactory operation
• Troubleshoots hardware, software, infrastructure and AV problems
• Performs server backups and snapshots
• Provides technical assistance and training to users
• May coach and provide guidance to less experienced professionals
• May serve as a team or task lead
• Participates in special projects as require

Qualifications:

Education: Bachelor’s Degree in a Technical Discipline. Bachelor’s Degree may be substituted with:

• Associate’s degree and seven (7) years’ experience
• High School Diploma (or equivalent) and 11 years experience

Experience: This position requires a minimum of five years’ experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server infrastructure. Experience with some or all of the following technologies:

• VQ Conference Manager (VQCM)/Device Management & Automation (DMA)
• Cisco Meeting Server (CMS)
• Cisco Meeting Management (CMM)
• Cisco Expressway (VCS)
• Cisco Integrated Management Controller (IMC)
• Server certificate and license management
• Basic knowledge of Linux command line is beneficial

Certifications:

Required: Possess and maintain DoDD 8570 IAM Level II Certification.

Desired: CCNA

US Citizenship Required

Additional Requirements: For Germany and Italy positions, candidate must meet TESA requirements as follows:

Germany:

• A Bachelor’s Degree and three (3) years of recent specialized experience; or
• Associates Degree and seven (7) years of recent specialized experience; or
• No degree and 11 years or recent specialized experience.

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays