Business Process Analyst – Member Services

Clearance Level
None
Category
Process and Operational Efficiency
Location
Remote, Working from the USA
Apply Now
Key Skills For Success

Business Process Improvements

Communication

Critical Thinking

Detail-Oriented

Workflow Design

REQ#: RQ217420
Public Trust: MBI (T2)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description
At GDIT, people are our differentiator. We are seeking a Business Process Analyst to support the Member Services function of a federal limited healthcare program. Your work will strengthen the operational performance of a program serving a critical mission.The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.  HOW YOU WILL MAKE AN IMPACT
  • Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness
  • Document future‑state workflows to support continuous improvement initiatives
  • Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams
  • Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements
  • Support the Member Services Lead with Client communications, reporting, presentations, and deliverables
  • Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience
  • Participate in cross‑functional working groups and contribute analytical insights
  • Partner with technical teams to enhance tools, processes, and work products
  • Support change management activities including communication, training updates, and implementation planning
WHAT YOU’LL NEED TO SUCCEEDMinimum Qualifications
  • Strong analytical, critical thinking, and problem‑solving skills
  • Ability to work independently, adapt quickly, and manage multiple tasks
  • Understanding of organizational workflows, data flow, and process interdependencies
  • Excellent written and verbal communication skills
  • High attention to detail, accuracy, and consistency
  • Ability to obtain and maintain a Public Trust clearance
PREFERRED QUALIFICATIONS:
  • Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
  • Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts
GDIT IS YOUR PLACE:
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
#GDITFedHealth#GDITWTCJobs
Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Salary and Benefit Information

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans