Unified Communication SME Engineer

GDIT is seeking a Unified Communication Subject Matter Expert (SME) Engineer in support of the Defense Information Systems Agency (DISA) Global Video Services (GVS) business area to enable the integration of video services into the Department of Defense (DoD). This position is a combination of remote (20%) and onsite (80%) support in Fort Meade, Maryland (FGGM) or Chantilly, VA.  

MEANINGFUL WORK AND PERSONAL IMPACT: 

As a Unified Communication SME Engineer, you'll play a crucial role in advancing our communication infrastructure to deliver seamless, secure, and efficient unified capabilities (UC). Your contributions will involve providing engineering support for both contemporary IP Video systems and integration with legacy UC services and endpoints, ensuring compliance with DoD directives and guidelines. You'll continuously assess, project, and enhance system capabilities, contributing to the resilience and scalability of the infrastructure. By developing and maintaining critical system documentation and working closely with cyber team members, your work will directly support the effective communication strategies vital to the mission's success.    

 
HOW A UNIFIED COMMUNICATION SME ENGINEER WILL MAKE AN IMPACT: 

• Engineering Support: Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints. 

• System Capacity Planning: Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability. 

• Compliance and Security: Ensure all architectures and designs comply with current DoD directives and guidelines, especially for classified networks, providing continuing security engineering support. 

• Logistics and Configurations: Offer strategic logistics support and recommend specific configurations to enhance system functionality. 

• Lifecycle Management: Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation. 

• UC Analysis and Design: Provide expert analysis, design, integration, and testing support for Unified Communication solutions. 

• Quality Assurance: Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals. 

• Deployment Models: Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing. 

• Customer Interaction: Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions. 

WHAT YOU’LL NEED TO SUCCEED - REQUIRED: 
Security Clearance Level: Active DoD Secret 

Education: BA/BS in Computer Science or related field 
Year's Experience: 10+ years of related experience 
Technical Skills:  

• UC Networking Expertise: 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise. 

• IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software. 

• Domain Expertise: Experience with integration and/or management of classified voice and video systems. 

• Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP. 

• Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump). 

• Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction. 

 ​Location: Hybrid - Reporting into the office several days a week in either Fort Meade, MD or Chantilly, VA
 
WHAT YOU’LL NEED TO SUCCEED - DESIRED: 

• Cloud Certifications: Senior Microsoft Azure Certifications, other industry recognized cloud engineering/architecture or security certifications. 

• UC Certifications: including SBC training/cert or similar. 

• UC and Cloud Integration: Experience with Pexip, Azure, O365 integration. 

GDIT IS YOUR PLACE: 
● 401K with company match 
● Comprehensive health and wellness packages 
● Internal mobility team dedicated to helping you own your career 
● Professional growth opportunities including paid education and certifications 
● Cutting-edge technology you can learn from 
● Rest and recharge with paid vacation and holidays