Customer Service Support Specialist - TS/SCI with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
IT Infrastructure and Operations
Location
Reston, Virginia
(Onsite Workplace)
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Key Skills For Success

Apple Devices

Software Deployments

Windows Active Directory Management

REQ#: RQ225288
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.


WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 3+ years of related
  • Required Skills & Experience:
  • Demonstrated experience installing applications on Windows Servers and Desktops
  • Demonstrated experience with maintenance of server environment coupled with video recording equipment
  • Demonstrated experience with Windows Active Directory
  • Demonstrated experience deploying software via SCCM or MECM
  • Demonstrated experience with third party software maintenance products
  • Demonstrated experience with third party software deployment products
  • Demonstrated experience installing and maintaining Apple Devices
  • Demonstrated experience with enterprise applications and networks
  • Demonstrated experience with the systems and network accreditation process
  • Demonstrated experience with Office products
  • Demonstrated experience with server maintenance and ID generation
  • Security Clearance Level: TS/SCI with Polygraph
  • Desired Skills and Experience
  • Demonstrated experience patching servers and desktops with latest Sponsor releases
  • Demonstrated experience with Cisco Meraki
  • Demonstrated experience with Apple Devices
  • Demonstrated experience Apple TV connectivity to PC and Mac devices
  • Demonstrated experience developing and managing a Microsoft Azure environment
  • Demonstrated experience with desktop support for language learning software
  • Location: Reston, VA - On Customer Site
  • U.S. Citizenship Required


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $95,200 - $128,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans