Platform Tooling Engineer

We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This position is contingent upon contract award.

As a Platform Tooling Engineer supporting the ATLAS enterprise tooling ecosystem, you will be trusted to administer mission-critical platforms and automate secure, reliable tooling services. You will be part of a multidisciplinary team supporting CMS digital modernization, Agile delivery, collaboration, and DevSecOps capabilities.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Collaborate with application teams, senior engineers, security personnel, and government stakeholders to operate enterprise tooling and provide responsive, people-focused technical support.

• Install, configure, operate, and maintain Jira, Confluence, Jira Service Management, GitHub Enterprise, Slack, CloudBees CI, IDM/Okta, associated plugins, CI/CD build agents, and supporting server, container, Kubernetes, and AWS infrastructure.

• Perform platform upgrades, patching, backups, user and access provisioning, license administration, certificate management, and preventive maintenance while supporting high availability and zero-downtime operations.

• Monitor platform health, availability, utilization, capacity, APIs, integrations, and logs; responding to alerts and incidents; troubleshooting technical issues; and escalating complex problems to senior engineering staff.

• Automate infrastructure and recurring operational tasks with Terraform, CloudFormation, Ansible, Packer, and scripting languages while maintaining runbooks, standard operating procedures, API documentation, training materials, and application-team onboarding resources.

WHAT YOU’LL NEED TO SUCCEED - REQUIRED:

Clearance: Ability to obtain and maintain Public Trust
Education: Bachelor’s degree in computer science, information technology, engineering, or a related discipline; additional relevant experience may be considered in place of a degree.

Certification: Relevant AWS, Atlassian, Okta, CloudBees, Kubernetes, Linux, DevOps, or security certification.

Year’s of Experience: 5+ years of relevant experience in platform tooling, DevOps, CI/CD administration, cloud operations, systems administration, platform engineering, or a related technical field.

Technical Skills:

• Experience installing, configuring, operating, and maintaining enterprise DevOps, collaboration, or CI/CD platforms such as Jira, Confluence, Jira Service Management, GitHub Enterprise, Jenkins, CloudBees CI, Slack, or comparable tools.

• Experience administering CI/CD controllers, build agents, pipelines, plugins, credentials, webhooks, APIs, and supporting integrations.

• Experience supporting Linux servers, containerized applications, Kubernetes platforms, and AWS cloud infrastructure.

• Experience performing platform upgrades, security patching, backups, restoration validation, certificate management, and routine preventive maintenance.

• Experience provisioning users and administering groups, roles, permissions, service accounts, SSO, MFA, and role-based access controls.

• Experience monitoring system health, availability, performance, capacity, utilization, APIs, integrations, and logs.

• Ability to respond to alerts, incidents, and service requests and troubleshoot platform, build-agent, access, network, API, and integration issues.

• Experience developing scripts to automate routine provisioning, administration, testing, monitoring, reporting, or maintenance activities.

• Working knowledge of infrastructure as code and configuration automation using Terraform, AWS CloudFormation, Ansible, Packer, or comparable technologies.

• Working knowledge of DevSecOps practices, including secure configuration, secrets management, vulnerability remediation, automated testing, and container security.

• Clear written and verbal communication skills for working with technical teams, government stakeholders, vendors, and end users.

• Collaborative mindset with a commitment to knowledge sharing, continuous improvement, automation, security, and customer service.

• Detail-oriented approach to platform configuration, access administration, documentation, and change management.

• Experience implementing highly available platforms, automated recovery, and no-downtime upgrades.

• Experience creating training materials, FAQs, user communications, and application onboarding documentation.

• Experience supporting CMS or another federal civilian agency within FISMA, security-assessment, and Authority to Operate environments.

Schedule: CMS business hours (9:00 AM–5:00 PM ET) for non-production support; on-call rotation for 24×7 production support
Location: Remote (CONUS), with the ability to travel to CMS Headquarters

Travel: Up to 10%

GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full-flex work week to own your priorities at work and at home

• Community: Award-winning culture of innovation and a military-friendly workplace

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OWN YOUR OPPORTUNITY:
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

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