Sr. Telecommunications Analyst

How A Telecommunications Analyst Will Make An Impact:

• Performs a variety of technical tasks and provides site support.
• Modifies, moves, and installs a range of new equipment.
• Troubleshoots a variety of hardware and software problems and interconnectivity issues.
• Performs a variety of integrity testing and interviews customers to gather information about problems.
• Prepares and presents a variety of incident/performance reports to the customer and to the service delivery manager.
• Provides advice and a variety of onsite training for customer support personnel.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader. (Not a people manager)
• Analyzes, maintains, and modifies telecommunications systems to meet operational standards.
• Monitors the operations of telecommunications systems and services of vendors.
• Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
• Plans and coordinates all moves and installation of telecommunications equipment.
• Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
• Maintains records and prepares complex reports relevant to the operation of the telecommunications systems.

What You Will Need to Succeed:

• Provides end-user training of telecommunications features and functionality.
• CompTIA Security Plus required.
• DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 3+ years of experience