Infrastructure Support Engineer

Duties and Responsibilities:

The candidate will be expected to demonstrate knowledge and provide dedicated Infrastructure Support to the team as outlined below:

• Configuration management related to all aspects of the server and network infrastructure and elements of the software stack (LAMP).
• Working with other organizations to request and coordinate changes to server, network, and software elements.
• Work with the development team on the installation and configuration of deployments.
• Resolving trouble reports and the resolution of outages.
• Ensuring products/components operate as required and satisfy performance requirements.
• Keeping all production support documentation up to date including administrator and user documentation, training materials (as required), and other logistics documentation.
• Testing and implementation of upgrades and new versions, including Service Packs.
• Completing post-production checklists.
• Supporting OS installation, configuration, patching, and compliance reporting. Performing configuration and patching in some instances.
• Supporting Logging & System Monitoring (e.g., SPLUNK, Dynatrace, Zabbix, or other packages).
• Coordinating Backups and Recovery (Tape/Externally maintained Media, Oracle Recovery Manager functionality, Net Backup, Tivoli).
• Providing Database Administrator (DBA) support – installation, configuration, patching, compliance reporting.
• Provide services in support of maintenance updates to COOP, support for at least one disaster recovery exercise annually, and at least one actual failover event annually.
• Follow and remain compliant with all Judiciary and Federal IT Security standards, policies, and reporting requirements, including the Judiciary Information Security Framework (JISF), all National Institute of Standards and Technology (NIST) standards and guidelines, Federal Risk and Authorization Management Program (FedRAMP), the Federal Information Security Management Act (FISMA), and other U.S. Governmental laws and regulations for the protection and security of Government.
• Work with development team and security organizations on security and information assurance compliance.
• Assist with ensuring hosted solutions compliance with FedRAMP where necessary.
• Keep secure and sensitive data behind the AO firewall with access only to authorized Judiciary users.
• Ability to coordinate with teaming partner(s) or subcontractor(s) on various products and services provided as directed by the government client.
• Document status on tasks daily.
• Other duties as assigned.

Desired Qualifications, Experience, and Competencies:

• Five (5) plus years of relevant infrastructure support experience preferably with a major federal IT system.
• Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
• Familiarization with open-source LAMP application development stack.
• Linux administration experience (permissions, SE Linux, running scripts, cron jobs, mounting drives, Firewall rules).
• Windows administration experience (file shares/mounted drives).
• Experience working with MySQL database.
• Familiarity with Redis.
• Familiarity with Apache Solr.
• Experience working in a load-balanced environment.
• Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).  
• Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
• Excellent written and verbal skills.
• Ability to work independently and without adequate guidance.
• Ability to analyze complex data and present findings in a clear and easily understood manner.

• Ability to present recommendations for consideration and influence as needed.

Specialized Experience:

• Working knowledge of IT tracking tools, preferably Jira.

Education and Experience Requirements:

• Bachelor’s Degree in a relevant field and 10+ years of experience.