ServiceNow Developer / Administrator

We are GDIT. As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions.   

We are currently seeking a ServiceNow Developer / Administrator to join our team supporting the Centers for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform. This role is ideal for someone with a strong foundation in ServiceNow administration and some hands-on development experience who is ready to grow into more complex work.   

Your Impact 

As a ServiceNow Developer/Administrator, you will help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices. 

Key responsibilities include: 

• Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues. 

• Perform day-to-day administration of service requests on the ServiceNow platform. 

• Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews. 

• Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer. 

• Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers. 

• Create and maintain clear technical documentation for configurations, updates, and small development tasks. 

• Stay informed on ServiceNow platform updates and features. 

• Identify opportunities to streamline administrative tasks and improve platform usability. 

• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements. 

Required Qualifications 

To be successful in this role, candidates should have the following:   

• 3–5+ years of experience supporting or developing on the ServiceNow platform. 

• Working knowledge of JavaScript and ServiceNow scripting fundamentals.  

• Hands-on experience with core platform components such as:  

• Business Rules, UI Policies, Client Scripts 

• Service Catalog and basic workflows/Flow Designer 

• CMDB fundamentals 

• Ability to troubleshoot issues logically and work collaboratively to solve problems.  

• Strong communication and documentation skills.  

• Experience working in Agile/Scrum environments.  

Preferred Qualifications 

While not required, these qualifications are a plus:   

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.   

• Certified System Administrator (CSA) certification.   

• Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.).  

• Familiarity with REST APIs and basic integration concepts.  

• Understanding of ITIL concepts.  

• Some experience with Performance Analytics, reporting, or Dashboard creation. 

Location: Remote

Clearance Level: Requires the ability to pass a CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years in order to obtain a Public Trust.

What GDIT Can Offer You:

• Full-flex work week to own your priorities at work and at home, with core work hours Monday – Friday 9:00 AM ET – 3:00 PM ET
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Challenging work that makes a real impact on the world around you
• Remote work

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