Program Manager

Program Manager is a strategic and customer‑focused leader responsible for delivering IT services across multiple sites nationwide. This position requires a forward‑thinking professional who brings thought leadership, drives modernization, including cloud‑focused initiatives, and strengthens the customer mission through proactive engagement and partnership.

The ideal candidate is a change agent with a strong command of enterprise IT operations, including network infrastructure, systems administration, service desk, end‑user support, and project delivery. This role oversees a large, multi‑disciplinary team operating from several locations across the United States, with program based in the DC Metro area. Outstanding communication skills, a strong customer‑service mindset, and the ability to balance multiple priorities in a dynamic environment are essential.

Responsibilities

• Provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.
• Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies.
• Build and maintain strong senior‑level customer relationships; serve as the primary point of contact for all program activities.
• Manage and develop personnel while ensuring high‑quality, timely delivery of all contractual requirements across multiple IT disciplines.
• Lead planning, coordination, and execution of enterprise IT services, including network, systems, help desk, end‑user support, and project management.
• Oversee multiple projects across geographically dispersed teams, ensuring alignment with mission needs and operational standards.
• Drive performance management, quality control, and continuous service improvement.
• Identify opportunities for operational efficiency, modernization, and improved IT metrics and reporting.
• Translate complex technical concepts into clear communication for technical and non‑technical stakeholders.
• Formulate and enforce work standards, assign schedules, resolve discrepancies, and maintain alignment with organizational procedures and goals. Operate within client guidance, contractual limits, and company policies while ensuring resources—staffing, tools, and facilities—are properly aligned for success.
• Provide technical insight and problem resolution support to teams across all locations.

Requirements

• US Citizen
• Bachelor’s degree in a related field
• Minimum of 10 years of experience leading enterprise IT operations or multi‑functional technical teams
• Demonstrated experience engaging senior customers and delivering strategic, mission‑focused support
• Proven ability to drive modernization, cloud initiatives, and process improvement
• Exceptional written and verbal communication skills
• Experience managing teams across multiple locations preferred
• Full-time on-site in Washington, DC
• TS/Q clearance

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.