Help Desk Shift Manager - Top Secret clearance

GDIT has an amazing opportunity for a Help Desk Shift Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Shift Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

Transform technology into opportunity as a Help Desk Shift Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Help Desk Shift Manager , you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. 

At GDIT, people are our differentiator. As a Help Desk Shift Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Supervisor joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

HOW A Help Desk Supervisor WILL MAKE AN IMPACT: 

• Supervise / Manage a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.

• Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.

• Plan, priorities, and schedule help desk activities to ensure maximum issue resolutions in minimum time.

• Develop and train help desk staff.

• Analyze help desk activities and develop tools and process improvements to optimize service.

• Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• SCOPE: Supervises a small team focused on one or a few areas. Low complexity.

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting

• Security Clearance Level: Active Top Secret with SCI Eligibility 

• Required Skills and Abilities: Must be able to pass a basic English Language assessment test 

• Preferred Skills: BS/BA Highly Desired 

• Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.  

GDIT IS YOUR PLACE: 

• Flexible work schedule 

• 401K with company match 

• Comprehensive health and wellness packages 

• Internal mobility team dedicated to helping you own your career 

• Professional growth opportunities including paid education and certifications 

• Cutting-edge technology you can learn from  

• Rest and recharge with paid vacation and holidays