Computer Literacy
Information Technology (IT)
Peripheral Devices
Troubleshooting
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.
HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
WHAT YOU’LL NEED TO SUCCEED:
Experience
5+ years of experience in information technology or a related field
SAP experience required
Education
Bachelor’s degree in Computer Science, Information Technology OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience preferred
Certification
IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
Security Clearance
TS/SCI with willingness to submit to a CI polygraph
Eligibility for access to SAP Information
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#AirForceSAPopportunities
5 + years of related experience
* may vary based on technical training, certification(s), or degree
10-25%
U.S. Citizenship Required
The likely hourly rate for this position is between $78,540.00 - $106,260.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans