ServiceNow Architect SME

Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Architect SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Create estimations on effort required to produce ServiceNow functionality
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
• Identify potential risks and issues related to the solution and take appropriate steps to mitigate them 
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and document appropriate technologies to satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Architect SME must have:
 

● Required Education: Technical Training, Certification(s) or Degree

● Preferred Education: Bachelor’s degree in related field

• Associate’s degree plus 2 additional years of experience may be considered in lieu of Bachelor’s
• Master’s degree will reduce the total experience requirement by 2 years
• Doctoral degree will reduce the total experience requirement by 3 years

● Required Experience: 10+ years of progressively responsible experience in ServiceNow architecture roles, including significant experience providing technical leadership and guidance

● Required Technical Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
• Prior hands-on work with ServiceNow or modern DevOps tooling
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Demonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term direction
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms, including self-hosted IL-5 and IL-6 ServiceNow implementations on commercial clouds.

● Required Skills:

• Demonstrable experience presenting complex design and solutions to government customers
• Practical experience implementing DevSecOps practices, Agile methodologies, and associated toolchains
• Hands-on experience leading the end-to-end evaluation of commercial off-the-shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environment
• Ability to identify and learn new technologies quickly
• Highly organized, detail-oriented, and able to track and manage multiple deliverables and timelines across product teams and task orders
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong presentation skills with the ability to confidently articulate in-depth technical concepts and recommendations to both technical and non-technical stakeholders
• Proven strong leadership, conflict-resolution, and problem-solving skills
• Strong analytical and debugging skills
• Ability to coach, guide, and mentor junior developers

 
● Required Certification(s):

• ServiceNow Certified Systems Administrator

● Preferred Certification(s):

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist

● Clearance Level: Must possess an active Secret or higher clearance

● US Citizenship Required

● Location: Remote; candidates local to the DMV area are preferred

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

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