Senior Software Technical Support Team Member

Seize your opportunity to make a personal impact as a Senior Software Technical Support Team Member supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

MEANINGFUL WORK AND PERSONAL IMPACT

Key Responsibilities:

• Monitoring technical and operational risks
• Identifying application, infrastructure, integration, vendor, and organizational dependencies
• Assessing the effect of dependencies on business-driven delivery timelines
• Performing critical-path and schedule-feasibility analysis
• Supporting risk-burndown planning and reporting
• Coordinating subject-matter experts to investigate and resolve issues
• Supporting/Investigating production incidents, performance problems, defects, and maintenance activities
• Reviewing technical requirements, proposed changes, and cross-system impacts
• Supporting release readiness, implementation coordination, and operational readiness
• Providing evidence-based recommendations to management
• Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

WHAT YOU’LL NEED TO SUCCEED:

Education

• A degree from an accredited College/University in the applicable field of services is required.

Required Certifications:

• One of the following:
  • SAFe RTE (Release Train Engineer)
  • SAFe Architect
  • PMI ACP (Agile Certified Practitioner)
• Or the ability to perform the following tasks:
  • Performing critical-path and schedule-feasibility analysis
  • Supporting risk-burndown planning and reporting
  • Identifying application, infrastructure, integration, vendor, and organizational dependencies
  • Assessing the effect of dependencies on business-driven delivery timelines

Required Experience:

• 8+ years of relevant experience
• Minimum of 7 years’ experience in enterprise software development

Required Skills:

• The Senior Software Engineer will heavily be using these skills:
  • Governance and coordination
  • Requirements and technical-review support
  • Coordination of supplier and USPS technical teams
  • Change and release-management support
  • Dependency and risk management
  • Readiness assessments
  • Test and implementation coordination
  • Documentation and status reporting
• Must have experience working with, and developing complex enterprise software environments, including the ability to understand:
  • Application and server architecture
  • APIs and system interfaces
  • Databases and data flows
  • Windows and/or Linux environments
  • Network and infrastructure dependencies
  • Production and test environments
  • Cloud or hosted-system dependencies
  • Release and implementation processes
  • Third-party and vendor integrations

Occasional After-Hours Support

Required for:

• Planned software releases
• Implementations
• High-priority production incidents
• Emergency issue resolution
• Critical stakeholder or operational events

Required Technical Skills:

• Understand complex enterprise applications
• Identify technical dependencies and risks
• Evaluate whether proposed timelines are realistic
• Apply critical-path analysis
• Coordinate technical subject-matter experts
• Support production issues and application sustainment
• Explain technical constraints to the PMO and business stakeholders

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows:
  • U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions).
  • Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Merryfield HQ
  Engineering Building
  8409 Lee Hwy, Merrifield, VA 22116

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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