Customer Service Supervisor

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract at our facility in Bossier City, LA. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

ESSENTIAL JOB FUNCTIONS:
·        Models high ethical and professional conduct
·        Maintains focus on client and operational goals while ensuring customer satisfaction
·        Provides administrative support to assist with the management of day-to-day operations
·        Prepares and gives presentations
·        Aids human resources by interviewing prospective candidates and employing personnel management methods
·        Leads a team of call center representatives using proven coaching methods
·        Monitors performance to assure quality of service

REQUIRED
·        High school diploma or equivalent
·        Five or more years of customer service experience
·        Experience working with organizational functions and personnel
·        Experience working with computer software
·        Experience working with call center software and programs
·        Must be a US Citizen

PREFERRED QUALIFICATIONS
·        Bachelor's degree in Business or related field
·        Call Center Management experience HIGHLY preferred
·        Excellent business and analytical problem solving skills
·        Strong communication skills
·        Ability to work independently
·        Demonstrated experience with government programs highly preferred.