Sr. Desktop Support Specialist (Apple/IOS Support)

Clearance Level
None
Category
Technical Support Services
Location
Washington, District of Columbia
(Onsite Workplace)
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Key Skills For Success

Apple Devices

Apple Hardware

Apple iOS

Computer Support

Device Management

REQ#: RQ226390
Public Trust: BI Full 6C (T4)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Sr. Desktop Support Specialist (Apple Support)

Responsibilities

  • Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
  • Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
  • Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • Assist with setup, configuration, and management of Apple and iOS devices.
  • Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
  • Perform regular maintenance, security updates, and system optimizations on Apple devices.
  • Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
  • Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
  • Collaborate with IT team members to implement IT projects and support new initiatives.
  • Document troubleshooting processes, system configurations, and resolutions.

Qualifications

  • Proven experience as a Desktop Support Technician or in a similar IT support role.
  • Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
  • Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
  • Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
  • Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
  • Excellent problem-solving, multitasking, and organizational abilities.
  • Strong communication skills and a customer-first mindset.
  • Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
  • US Citizenship Required On Site


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Apple Certified iOS Technician (ACiT) | Apple - Apple

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans