Triage Specialist

Triage Specialist

Position Description: 

The Triage Specialist supports a federal agency by receiving, reviewing, and directing incident reports to the appropriate point of contact. The Triage Specialist works as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.  

Position Duties: 

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.

• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.

• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.

• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.

• Catalog and file incidents in keeping with policies and standard operating procedures.

• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.

• Perform data analysis to identify trends in incident reporting.

• Provide reports on inbox activity on regular and as-needed bases. 

• Other duties as assigned.  

Qualifications: 

• BA/BS degree in a relevant field with at least 4 years of related experience.

• Experience in case management, child welfare, or social work required.

• Excellent organizational skills and attention to detail.

• Ability to work independently and to collaborate with team members in a remote environment.

• Experience utilizing Microsoft Excel and performing basic data analysis preferred.  

Additional Requirements: 

• Must be able and willing to work some weekends and holidays.

• This position requires an existing Public Trust or the ability to obtain one.

• This position is 100% remote. 

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