Child Support Employer Services Business Analyst (Payroll)

The HR Payroll Child Support Specialist supports the HHS ACF OCSE DFS program by applying hands-on experience processing child support payments through employer payroll systems. The ideal candidate has worked in an HR/payroll department or child support agency handling child support wage garnishments, is highly detail-oriented, and is comfortable using AI tools to boost productivity and quality. This role works closely with program, technical, and business stakeholders to convert employer/payroll practices into program requirements, documentation, test scenarios, and operational guidance for federal child support initiatives.

This role will require you to obtain and maintain a Public Trust and will require you to provide onsite fingerprinting at a designated facility.  This investigation may review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.

Responsibilities:

• Use HR/payroll experience to advise on payroll processes for child support wage withholding and remittance.
• Review and interpret child support income withholding orders, notices, and related documents from an employer payroll perspective.
• Provide subject matter input on how employers receive, process, and respond to child support orders and electronic notices (file formats, timelines, exceptions).
• Contribute to business requirements, user stories, and process documentation reflecting real employer payroll practices and constraints.
• Draft and refine:
  • Business process workflows and SOPs
  • Employer communications, FAQs, job aids, and guidance
  • Internal documentation and traceability artifacts
• Help define and review test scenarios and data that mirror real-world employer payroll processing of child support.
• Use Microsoft Excel, Word, PowerPoint, Outlook, and Teams to analyze data, track issues, document work, and create presentations.
• Use AI tools responsibly (drafting, summarization, analysis, quality checks) to improve accuracy, consistency, and efficiency.
• Perform detailed data and document reviews to find discrepancies, gaps, or edge cases and clearly report findings.
• Collaborate with business analysts, developers, testers, and federal stakeholders in a fast-paced, mission-focused environment.
• Support meetings, demos, and work sessions by preparing materials, capturing decisions, and tracking action items.

Required Skills:

• 1-2 years of recent experience in an HR payroll department processing wage garnishments or in a child support agency focused on child support orders and payments.
• Hands-on experience interpreting and entering child support income withholding orders into payroll systems and reconciling deductions and remittances.
• Proficiency with:
  • Excel (sorting/filtering, basic formulas, organizing data)
  • Word (structured documents, templates, formatting)
  • PowerPoint (clear, concise presentations)
  • Outlook and Teams (professional communication and collaboration)
• Experience using AI tools (drafting, summarizing, data review, research) in a professional setting and comfort learning new AI capabilities.
• Ability to obtain/maintain a Public Trust for HHS ACF OCSE Program.

Desired Skills:

• Experience handling multi-state payroll and child support orders for multiple employers.
• Excellent attention to detail with a record of accurate work in a regulatory/compliance setting.
• Strong writing skills; able to explain payroll/child support processes in clear, plain language for non-experts.
• Able to work independently and on a team, managing multiple priorities and deadlines.
• Experience with multi-state child support garnishments and awareness of common state variations.
• Familiarity with electronic child support processes (e-IWO, EFT/EDI) from an employer or child support agency viewpoint.
• Experience contributing to system or process improvements (requirements, testing, documenting workflows).
• Exposure to federal or state human services, child support enforcement, or related government programs.
• Experience in large, matrixed organizations or government contractors.