Asset Management
Program Management
Verbal Communications
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
We are currently seeking a Client Services Team Lead who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.
REQUIRED QUALIFICATIONS
A bachelor’s degree in information technology, Business Administration, or a related field is often required.
A minimum of 10 years’ experience performing IT hardware asset management functions and responsibilities in a large enterprise.
ITIL v 4 Foundation and Intermediate certification
Strong understanding of IT asset lifecycle management and software license management is crucial.
Ability to quickly resolve unexpected IT challenges.
Strong organizational and project management skills to handle complex asset lifecycle tasks.
Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
Ability to analyze data to identify trends, optimize spending, and report on asset status.
Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
10 + years of related experience
* may vary based on technical training, certification(s), or degree
ITIL 4 Foundation | PeopleCert - PeopleCert
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans