NIAID Power Platforms Operations Manager

Operations Manager supporting NIAID’s Enterprise Collaboration and Power Platform environments. This role oversees SharePoint On‑Prem, SharePoint Online, Microsoft 365, Power Platform, Azure API Management, and end-user support operations. Ensures reliable platform performance, secure operations, and effective service delivery across BPIMB environments.

Key Responsibilities

SharePoint On‑Prem & Online Operations

• Manage SharePoint services, configurations, backups, and updates
• Automate tasks using PowerShell and conduct regular system health checks
• Manage site collections, sharing controls, app catalogs, and migrations

Power Platform Administration

• Manage environments (Dev/Test/Prod), security roles, and DLP policies
• Implement ALM, CI/CD pipelines, and solution lifecycle management
• Support citizen developers and enforce governance frameworks

Azure API Management

• Configure API gateways, enforce security policies, and manage versioning
• Monitor and optimize API performance using Azure monitoring tools

Maintenance & Support

• Deliver timely maintenance, outages, and root-cause analysis
• Maintain SOPs and ensure documentation stays current in the OCICB Knowledge Base
• Oversee Tier 1 help desk support and application performance monitoring

Preferred Skills/Experience

• 7–12 years platform administration / end‑user support experience
• Expert knowledge of SharePoint On‑Prem, SharePoint Online, Microsoft 365, and Power Platform
• Experience with SPFx, Node.js, Power Fx, CSS/HTML/JS, and React
• Experience with Azure API Management and API gateway configuration
• NIH/HHS experience preferred (5+ years)
• Experience with HHS EPLC
• Strong troubleshooting, documentation, and operational leadership skills

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