ITOM Discovery SME

Seize your opportunity to make a personal impact as an ITOM Discovery SME supporting CMS Cloud Product Tools. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As an ITOM Discovery SME our work depends on being in alignment with CMS' strategic initiative to streamline IT asset management, achieve compliance, and optimize IT operational costs, the ITOM Discovery SME is tasked with architecting and fine-tuning ServiceNow Discovery solutions across CMS' dynamic IT environment. This role ensures accurate discovery and CMDB population, mapping critical infrastructure dependencies to business services while leveraging automation workflows and integrations with enterprise tools. As a subject matter expert, the SME will drive operational transparency and regulatory adherence, mitigate lifecycle risks, and provide measurable value through improved data accuracy and reporting.

HOW YOU WILL MAKE AN IMPACT:

• Lead the architecture, configuration, and optimization of ServiceNow ITOM Discovery implementations. 
• Design and manage discovery patterns for identifying servers, network devices, databases, cloud resources, containers, and virtualization platforms. 
• Configure discovery schedules, credentials, probes, sensors, and MID server architecture across CMS’ enterprise infrastructure.
• Ensure high CMDB data accuracy and completeness by defining identification and reconciliation rules. 
• Implement normalization processes to align discovered data with IT asset lifecycle workflows. 
• Manage duplicate CI elimination and enforce authoritative data source validation for CMDB governance.
• Implement ServiceNow Service Mapping to align business services with their underlying infrastructure components. 
• Map relationships and dependencies between hardware, applications, and services to enable impact analysis during incidents.
• Provide visibility into hybrid environments, including cloud platforms (AWS, Azure), on-prem servers, and containerized systems.
• Develop and integrate discovery processes with enterprise tools, such as monitoring platforms (Dynatrace, Splunk), cloud providers, and ITAM systems. 
• Build automation workflows using MID servers, APIs, scripted probes, and sensors to improve ITOM reliability and efficiency.
• Track end-of-life (EOL) and compliance statuses across discovered assets to mitigate audit risks. 
• Collaborate with SAM Analysts and Procurement teams for proactive lifecycle tracking and renewal notifications. 
• Provide audit-ready asset intelligence by reconciling discovered data with compliance requirements and CMS operational policies.
• Act as the SME for ServiceNow ITOM Discovery and CMDB integrations across CMS IT environments. 
• Provide technical guidance to platform teams, ServiceNow developers, and IT administrators for troubleshooting discovery failures. 

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: At least 5 years of IT discovery and inventory management experience, including 3+ years with ServiceNow ITOM Discovery.
• Required Technical Skills: In-depth knowledge of ServiceNow ITOM Discovery, including MID server architecture, network probes, and sensors; Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems; Strong understanding of SSH, SNMP, HTTP, WMI, and PowerShell for discovery integration; Experience with CMDB structures, reconciliation rules, and normalization processes for improving data accuracy; Proven track record of building application service maps aligned with infrastructure dependencies; Proficiency with automated discovery workflows for AWS, Azure, and hybrid cloud architectures; Integration experience with tools like Dynatrace and Splunk for enhanced event correlation and automated alerts; Proficiency in Python, PowerShell, and ServiceNow Flow Designer for automating discovery workflows and reducing manual task dependencies; Familiarity with hybrid environments, containerization platforms (Docker, Kubernetes), and virtualization tools for dynamic infrastructure mapping; Experience configuring credential vaults and secure probes for accessing discovery endpoints across IT environments; Advanced discovery integration and automation coverage for hybrid and virtual infrastructure; Experience in process improvement and automation to reduce dependencies on manual workflows and reporting; Analytical problem-solving, strong communication, and ability to translate business requirements into technical solutions.
• Attributes for Success: Strong team collaboration and process improvement skills; Advanced troubleshooting and bug resolution capabilities.
• Preferred Skills: ServiceNow Certified System Administrator (CSA) or equivalent; ServiceNow Certified Implementation Specialist – ITOM or equivalent; ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) Professional; Certified Software Asset Management (CSAM) certification or equivalent; Certified Hardware Asset Management Professional (CHAMP) certification or equivalent; Strong understanding of software licensing, metrics, and software compliance; Awareness of data confidentiality and security protocols aligned with compliance requirements; Understanding of regulatory frameworks associated with federal acquisition.
• Location: 100% remote working
• Security Clearance Level: Candidates must be clearable for a public trust - Applicants shall have lived in the United States at least 3 out of the last 5 years prior to going through the public trust background investigation and submitting an application for a Federal ID Card
• Work visa sponsorship will not be considered for this role

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.