Provider Enrollment Operations Supervisor

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Provider Enrollment Operations Supervisor joining our team to support New Mexico BMS Provider Enrollment activities at our Bossier City facility.

At GDIT, people are our differentiator. As a Provider Enrollment Operations Supervisor supporting the New Mexico BMS Provider Enrollment program, you will be trusted to motivate, coach, and develop a team of help desk professionals. Operations Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment.  If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

In this role, a typical day will include:

• Leading and supervising a team of service desk agents using designated systems and proven coaching methods
• Providing feedback and coaching as appropriate to improve overall performance of agent and/or team
• Supervising a team of agents in order to meet operational goals while ensuring customer satisfaction
• Monitoring, and evaluating team metrics for quality of service, to ensure compliance with Client Service Level Agreements
• Providing administrative support to assist with the management of day-to-day operations
• Participating in human resources activities such as interviewing prospective candidates, assist with hiring, performance management, and off-boarding, employing standard Company personnel management methods

To qualify for this role, YOU MUST HAVE:

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Data Analytics, or a related field; or equivalent combination of education and experience
• Minimum 5 years of supervisory or team lead experience in healthcare operations, provider enrollment, claims, customer service, or a related operational environment
• Demonstrated experience managing performance metrics and service level agreements
• Advanced proficiency with Microsoft Excel
• Experience interpreting operational data and producing management reports
• Louisiana residency, living within a reasonable commutable distance (approximately 60 miles) of the Bossier City facility

Even BETTER if YOU also have:

• Experience with Medicaid Provider Enrollment
• Knowledge of credentialing or provider enrollment operations
• Experience with Salesforce, ServiceNow, or workflow management systems
• Experience creating dashboards using Power BI, Tableau, or similar business intelligence tools

WHAT GDIT CAN OFFER YOU:

• Tuition reimbursement
• An opportunity to collaborate with a close-knit team committed to promoting from within
• A hybrid work environment with the ability to work from the comfort of your own home