Audio/Video Telecommunications Analyst/Operator

Key Responsibilities

• Provide guidance for the analysis, maintenance, and modification of complex
• telecommunication systems to meet operations standards.  
• Provide guidance regarding complex telecommunication systems usage and recommend changes as appropriate.
• Coordinate with event organizers, presenters, and technical staff to understand requirements and confirm equipment needs.
• Conduct equipment testing, calibration, and system checks in advance of events.
• Provide guidance for end-user training of telecommunications features and functionality.
• Set up and operate audio visual equipment including microphones, projectors, speakers, monitors, cameras, video switchers, and conferencing systems.
• Support in-person, hybrid, and virtual meetings and events, ensuring high-quality audio and video delivery.
• Manage and monitor AV systems during live events to quickly identify, diagnose, and resolve issues.
• Handle AV recordings, livestreams, and playback when required.
• Maintain inventory of AV equipment, track usage, and request equipment maintenance or replacements as needed.
• Submit trouble tickets for hardware and software problems to Tier 2 and 3 support teams for repair or replacement
• Ensure AV setups comply with organizational standards, safety guidelines, and security protocols.
• Provide user support and training on AV tools, room systems, and conferencing platforms.
• Document event setups, troubleshooting actions, and equipment performance.

Qualifications

• Must have 3+ years of experience
• Bachelor’s degree in Telecommunications, or related technical field; equivalent experience will be considered.
• Experience operating and supporting professional audio, video, and conferencing systems.
• Working knowledge of AV signals, equipment types, and troubleshooting methods.
• Experience with hybrid meeting platforms (e.g., Microsoft Teams, Zoom, Webex).
• Ability to lift and move AV equipment as needed.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Must be able to work morning and evening shift
• Must possess a Top Secret Clearance
• Must be able to obtain and maintain a DHS Entry on Duty (EOD) at the SCI level

Preferred Qualifications

• Experience with enterprise-level AV infrastructure or control systems (e.g., Crestron, Extron, Biamp).
• Industry certifications (e.g., CTS, AVIXA) are a plus.
• Experience supporting federal/enterprise environments with security or access requirements.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.