Web Content Manager

The Web Content Manager maintains the website for an office within the Department of Health and Human Services (HHS). 

Position Duties: 

• Maintains the content of the website: creates, edits, updates, and publishes customer approved pieces of contents using a Content Management System (CMS). 

• Manages a web ticketing system to ensure timely completion and resolution of all requests.  

• Coordinates the development of new pieces of content, including text, graphics in consultation with Communications staff.  Identifies content that is out of date for revision.  

• Coordinates closely with federal staff to publish certain pages, troubleshoot, and identify solutions. 

• Optimizes content to be search engine friendly.  

• Regularly tests site functionality, initiates corrective actions, and recommends user interface enhancements based on User Experience (UX) design methodologies. 

• Develops and maintains a taxonomy drawn from content objectives and ensures all website pages are tagged with relevant keywords and themes. 

• Tracks and collects site performance metrics using web analytics tools, analyzes web statistics, and provides recommendations to improve the reach and effectiveness of the website. 

• Develops performance measures and produces periodic site performance reports. 

• Develops and maintains processes and procedures. 

• Develops and executes a website redesign in coordination with federal staff. 

• Maintains current knowledge of relevant technologies as needed. 

• Participates in special projects as required. 

Please note:

This position is 100% remote.

This position is temporary, with an estimated duration of 3 months.”

Education: 

Requires a BA/BS degree in a related discipline.   

Qualifications: 

• 3-5 years of web content management experience with a BA/BS Degree.  

• Excellent writing and communication skills; journalism or strategic communications experience/background preferred 

• Experience developing web content based on customer objectives  

• Strong knowledge of modern CMS, preferably Drupal 

• Working knowledge of web analytics tools such as Google Analytics and ability to track metrics across different platforms 

• Experience using Image editing and publishing software, including Adobe Create Suite products 

• Strong understanding of web technologies (HTML, CSS, JavaScript), and UX design 

• Experience with MS Excel, including constructing pivot tables and producing charts 

Additional Requirements:  

• This position requires a Public Trust or the ability to obtain one.   

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