Data Analysis
Enterprise Systems
Leadership
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
TECHNICAL UX OPTIMIZATION LEAD
We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.
MEANINGFUL WORK AND PERSONAL IMPACT
● Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.
● Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.
● Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.
● Define and implement key metrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.
● Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Technical UX Optimization Lead must have:
● Education: Bachelor of Arts/Bachelor of Science
● Experience: 8+ years of related experience
● Technical skills: Proven expertise in data analysis tools; deep understanding of enterprise systems and service integrations; proficiency in scripting, particularly with PowerShell; experience working across different technical teams; Familiarity with metrics and KPIs.
● Security clearance level: TS/SCI w/Poly
● US citizenship required
● Role requirements: Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.
● Location: On Site Annapolis Junction, MD
● Certification: IAT Level II
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GlobalServices
8 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans