Operations Architect

We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. 

GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted. Our work depends on an Operations Architect joining our team to support the Centers for Medicare and Medicaid Services remotely. Work Visa sponsorship will not be provided.

At GDIT, people are our differentiator. As an Operations Architect supporting CMS, you will be trusted to serve as a senior individual‑contributor expert responsible for designing, optimizing, and stabilizing operational processes within one or more programs. You will bring deep functional expertise in operations, hands‑on integration and data conversion knowledge, and a strong track record supporting complex production environments to improve operational performance, reduce risk, and ensure the reliability of operational processes. You will need to possess a Consultant Mindset, demonstrate the ability to see the bigger picture, analyze complex problems to design actionable solutions, drive user adoption and champion continuous improvement. In this role, a typical day will include:

• Designing and optimizing operational architectures, systems, and data flows.
• Developing functional workflows, integration designs, and data conversion strategies across the various teams within a program.
• Translating business requirements into clear functional specifications and solution designs aligned with organizational goals.
• Supporting end‑to‑end SDLC activities, including requirements gathering, design, testing, defect resolution, and production stabilization.
• Troubleshooting and resolving complex operational issues across integrations, conversions, and other operational workflows.
• Executing and enhancing production operations and reporting workflows.
• Supporting the triaging and resolution of incidents for internal and external stakeholders.
• Building dashboards, metrics, and operational reporting using tools to provide transparency and inform leadership decisions.
• Collaborating with cross‑functional technical, data, and business teams to ensure reliable, efficient, and compliant system performance.
• Supporting system releases, cutover readiness, data validations, and post‑deployment stabilization activities.

Required Qualifications

• Bachelor’s degree and 10+ years of relevant hands-on experince.
• 7+ years of experince supporting the Centers for Medicare and Medicaid Services (CMS) programs.
• Expert experince gathering, documenting, and validating functional requirements across diverse stakeholder groups.
• Proficiency using PL/SQL, APIs, XML, and Power BI.
• Hands-on experince working with Salesforce for incident analysis and resolution and other operational-related processes.
• Hands‑on experience designing and executing data conversions, integrations, and batch processing frameworks.
• Proficient with Microsoft Office Suite, including MS Word, MS Excel, and MS PowerPoint.
• Proficient with agile delivery workflows, JIRA, Confluence, and related SDLC tools.
• Experince identifying data quality issues, developing operational dashboards, and delivering data‑driven insights.
• Experince supporting distributed data collection applications and external stakeholder operations.
• Understanding of cloud‑enabled operational architectures (e.g., AWS provisioning frameworks).
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Preferred Qualifications

• Strong analytical and problem‑solving skills.
• SAFe Certification, such as SAFe Practitioner.
• Detail‑oriented problem-solving skills, with the ability to work independently, collaborate with diverse teams, and navigate complex systems to deliver stable, high‑quality outcomes.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results