Director of Membership

Director of Membership

The Director of Membership has oversight responsibility for the management and implementation of member tracking tools, membership criteria management, and membership application processing. This leadership role ensures these processes operate efficiently, meet regulatory and compliance requirements, and align with organizational objectives that support the national organ donation and transplantation system.

The Director of Membership is responsible for guiding the development, execution, and maintenance of critical membership plans, establishing streamlined workflows, and collaborating with HRSA, OPTN committees, and contractors to ensure accuracy, integrity, and effectiveness of membership operations. This position involves strategic coordination across internal and external stakeholders and ensures accountability for delivering high-quality, timely, and secure outputs that support OPTN membership management functions.

The Director of Membership responsibilities include:

• Oversee the implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tool(s), ensuring alignment with OPTN IT systems.

• Lead the development and execution of the Membership Tracking Plan, including processes for tracking member status, personnel updates, enforcement history, and other key data elements required for patient safety and compliance functions.

• Collaborate with HRSA, contractors, and OPTN IT systems to ensure alignment and coordination of member tracking data across platforms.

• Periodically evaluate and recommend updates to tracking metrics, such as accreditation status or compliance trends, to enhance operational insights.

• Provide ongoing access to tracking systems, dashboards, and related documentation for stakeholders, ensuring transparency and accountability.

• Guide the development and execution of the Membership Criteria Management Plan, ensuring periodic review and updates to OPTN membership criteria based on trends, policy changes, or requests from HRSA and OPTN committees.

• Facilitate membership criteria reviews with OPTN Safety and Compliance Committees, supporting analysis, recommendations, and implementation of updates.

• Maintain documentation of roles, processes, authority boundaries, and coordination needs related to membership criteria management.

• Oversee the full lifecycle of membership application processing, including intake, review, approval, coordination, and outcome documentation per the Membership Application Processing Plan.

• Implement secure workflows to ensure timely and accurate transmission of application documents, review results, and decisions between OPTN committees, HRSA, and applicants.

• Manage communication and coordination between applicants, Safety and Compliance Committees, and the OPTN Board, ensuring prompt resolution of follow-up actions.

• Track application outcomes, including conditional statuses, referral actions, and membership transitions, while providing structured reporting on updates and changes.

• Periodically assess and implement improvements to application workflows to enhance operational efficiency and compliance standards.

• Establish and sustain standardized processes and SOPs for membership management and ensure adherence to approved operational plans.

• Facilitate cross-functional collaboration with HRSA, OPTN committees, and contractors to achieve project milestones and ensure compliance with regulatory requirements.

• Supervise and provide guidance to teams responsible for membership tracking, criteria review, and application processing, ensuring operational excellence.

• Monitor performance metrics and deliverables, provide strategic direction, and drive continuous process improvements across membership management functions.

• Ensure the regular analysis and reporting of membership data to inform decision-making, including trends in member compliance, application timelines, and enforcement actions.

• Provide transparent, detailed reporting to HRSA, the Contracting Officer’s Representative (COR), and other stakeholders, ensuring alignment with project priorities.

• Maintain secure, updated documentation systems for all membership data, records, and outcomes, ensuring audit readiness and compliance with federal policies.

WHAT YOU'LL NEED

• Bachelor’s degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field. A Master’s degree is preferred.

• At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field.

• Strong background in healthcare, membership management, nonprofit management, or regulatory environments.

• Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service.

• Expertise in analyzing data trends, compliance reports, and engagement metrics to inform decision-making.

• Exceptional written and verbal abilities with a talent for building relationships and facilitating collaboration.

• Experience managing membership database systems and ensuring the security and accuracy of member data.

• Able to obtain Public Trust clearance

Location: Remote

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