Customer Relationships
Customer Service
Program Management
Technical Support
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Customer Service Manager
Manages the activities of a call center or help desk. Provide a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
Manages customer service professionals directly and/or through subordinate supervisors and offers leadership, coaching, and training.
Acts as advisor to subordinates to meet schedules and/or resolve problems.
Develops and administers schedule and performance requirements; may have budget responsibilities.
Develops and implements call center policies and procedures.
Advises supervisors on how to handle escalated customer service issues as needed.
Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.
Maintains accurate records of customer interaction and details of actions taken.
Manages staff in recognizing, identifying, isolating, and resolving problems with company or customer products and services.
SCOPE: Manages one or more small to medium sized teams focused on a few or multiple areas. Low to Medium complexity.
EDUCATION AND EXPERIENCE: BA/BS (or equivalent experience), 5+ years of experience
Required certs:
1. Security+CE
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
#MD_2026Alumni
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
10-25%
U.S. Citizenship Required
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans