Backup and Recovery
Information Technology (IT) Systems
System Administration
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Service Desk Officer
The Service Desk Officer serves as a Systems Operations Center Administrator, providing Tier 1 support to customers across phone, email, and ticketing channels. This role involves monitoring critical network and server infrastructure, performing initial troubleshooting, and ensuring customer issues are resolved with professionalism and accuracy. The ideal candidate will be customer‑focused, technically adept, and ready to support mission‑oriented IT operations.
Key Responsibilities
• Provide Tier 1 Service Desk support via telephone, email, and ticketing systems.
• Monitor Network and Server Infrastructure, identifying and responding to alerts.
• Perform initial troubleshooting of LAN/WAN telecommunications equipment and supporting applications/services.
• Use knowledge bases, documentation, and IT management tools to solve technical issues.
• Serve as a liaison between end users and senior technical staff for escalated issues.
• Process routine customer work orders, including enabling network ports, managing software licenses, and creating system accounts.
• Maintain courteous and responsive communication in all customer interactions.
Required Qualifications
• Active TS/SCI clearance with polygraph.
• Education requirements are flexible based on experience.
• Strong verbal and written communication skills, including excellent phone etiquette.
• General IT experience and familiarity with common IT concepts.
• Willingness to work onsite in Northern Virginia (Reston).
• Ability to work effectively both independently and within a team.
• Must meet DoD 8570 requirements (IAT Level 2) by security indoctrination, including any required CE certifications.
Desired Qualifications
• Experience with LAN/WAN networking technologies.
• Experience with Windows and Linux system administration.
• Familiarity with LAN cabling (CAT5, fiber, Ethernet).
• Experience using SolarWinds or similar IT management tools.
• Experience using ServiceNow or other ticket‑tracking systems.
GDIT IS YOUR PLACE:
1 + years of related experience
* may vary based on technical training, certification(s), or degree
None
U.S. Citizenship Required
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans