ServiceNow Solutions SME/Automation Solutions

We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines.

ServiceNow Development & Architecture

• Design and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.
• Develop playbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Additional Experience

• 15+ years of ServiceNow architect/development experience
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations
• Demonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business units
• Experience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to Market
• Coordinate efforts across multiple initiatives, including staffing.
• Ability to build relationships with key client stakeholders to ensure project success

Technical Skills

• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset—delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with ServiceNow releases and industry trends

Clearance

• Must be able to obtain and maintain a Top-Secret clearance.
• Due to the need for a Top-Secret clearance, US Citizenship required
• Location: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States and be willing to travel 25%-50% for technical conferences and key client/partner meetings.