Senior Business Process Analyst

Senior Business Process Analyst

GDIT is your place. By owning your opportunity, you help ensure today is safe and tomorrow is smarter. Our work depends on a Senior Business Process Analyst with Product Ownership experience who brings strong business analysis expertise, product vision, and the ability to translate stakeholder needs into actionable features and enhancements. This role supports a customer-facing environment in Washington, DC and can be performed remotely.

You will guide the development of high‑value capabilities by defining the product vision, prioritizing the backlog, and ensuring alignment between customer needs, business goals, and technical delivery. You will blend product strategy, user-centric requirements development, and cross-functional collaboration with light Scrum Master and project management responsibilities to keep teams aligned and delivering effectively.

Key Responsibilities

• Define and communicate product vision, objectives, and success criteria to stakeholders and delivery teams.
• Collaborate closely with business leaders, SMEs, technical teams, analysts, and operations staff to understand needs and translate them into clear, value-driven features.
• Prioritize backlog items based on business value, user impact, technical considerations, and strategic objectives.
• Develop user stories, detailed acceptance criteria, and process flows that enable delivery teams to build solutions aligned with customer expectations.

• Elicit, document, and validate business and functional requirements for new features and business process improvements.
• Analyze end-to-end business processes, identify gaps or inefficiencies, and recommend improvements or automation opportunities.
• Maintain structured documentation and ensure traceability between requirements, development, operations, and reporting through tools such as Confluence and Jira.
• Support data-driven decision-making through clear requirements, workflow definitions, and operational insights.

• Participate in and support Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
• Assist in removing blockers, identifying risks, and maintaining alignment to sprint goals.
• Track sprint progress and team commitments using Jira, ensuring transparency across stakeholders.

• Provide updates on milestones, dependencies, and risks to stakeholders.
• Coordinate across multiple teams to ensure timely follow-up on action items and delivery commitments.
• Help maintain project plans, dashboards, and roadmaps to support clarity of direction and progress.

Tools & Technology

• Utilize Jira and Confluence for backlog management, documentation, and project visibility.
• Leverage AI tools to streamline documentation updates, workflow automation, and multi-team coordination.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in business analysis, product ownership, or Agile delivery.
• Proven experience writing requirements, user stories, and acceptance criteria.
• Familiarity with Agile methodology and frameworks; certification (CSM, SAFe, or similar) preferred but not required.
• Strong communication, facilitation, and analytical skills.
• Proficiency with Jira and Confluence.
• Certifcation: CSM, PMP, AI, or SAFe

Preferred Qualifications

• Experience supporting social programs, refugee/immigrant services, or similar mission-driven environments.
• Understanding of ITIL or other process improvement frameworks.
• Experience integrating business and operational data into Jira/Confluence for reporting and workflow automation.

What GDIT Can Offer You

• Full-flex work week
• 401K with company match
• Internal mobility team dedicated to helping you own your career
• Collaborative teams of highly motivated critical thinkers and innovators