Solutions Senior Advisor

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Identifies solutions based on business and technical criteria, analyzes alternatives based on trade space, and implements designs.
• Research current and emerging technologies and process methodologies and proposes changes and tailoring where needed.
• Assesses the system and business process architectures currently in place and works with staff to recommend improvements.
• Ensures technical architecture teams deliver efficient and effective system solutions to support business goals and objectives.
• Develops, enhances, and maintains established service design procedure and process by applying process frameworks and methodologies.
• Prepares and presents test plan, technical presentations, and analyst briefings.
• Identifies customer requirements, analyzes alternatives, and conducts product recommendations related to software, platform, and network configurations.
• Provides updates to stakeholders on project cost, schedule, and quality in comparison to stakeholder objectives.
• May coach and provide guidance to less experienced professionals.
• May serve as a team or task lead.
• Opportunity Development – working new opportunities in Unified Communication (e.g., E911, Recording, DTENs, remote site upgrades, etc.)
• Strategic Planning – Avaya license Structure, move from perpetual to subscription, discounts for material and Services.
• Tactical timeline development - taking OEM brochure and sales engineering speak, and turning that into a FAA plan of action, that our system owner can take to their management for approval.
• Market Studies - new products / features/ services like E911 or Recording to ensure it follows what is in the FAVES contract.
• Lifecycle Sustainment – as products go End of Sale project the cost / services for the replacement.
• Project Pricing (GDIT Gate reviews for proposals and pricing) to include strategic pricing and OEM pricing strategies.
• Answering a Re-compete RFP (Technical Solution, BoM, Pricing, Labor, Services)
• With Avaya moving to 3rd party support for products like AEP (Interactive Northwest) and ACR (Verint) what should FAVES O&M support look like for re-compete

EDUCATION AND EXPERIENCE

• Requires a Bachelor’s degree or equivalent experience
• 15+ years of related experience

RECOMMENDED SKILLS

• Advanced knowledge of Avaya systems design and analysis to include configuration and/or programming of complex systems (infrastructure/ database/ applications)
• Able to adapt to both changing business and client needs, and a changing technical environment.
• Demonstrated ability to be innovative in Avaya design and thought, when appropriate to meet business needs.
• Proficiencies in Voice, IP, ATM, Optical, Wireless, Multi-Media, Unified Communications and Video technologies.  
• Excellent communication skills
• Deep analytical skills
• Project and resource management skills