NIAID ServiceNow Project Manager

GDIT is seeking a Project Manager to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will lead a technical team responsible for developing, enhancing, and sustaining NIAID’s enterprise ServiceNow platform, including ITSM, ITOM, Security Operations, Vulnerability Response, CMDB, and related applications. The Project Manager will oversee the delivery of secure, modern, and efficient ServiceNow solutions; guide Agile development activities; manage platform administration and operations; and ensure a high‑quality user experience across NIAID’s IT service ecosystem. This position requires strong technical leadership, excellent communication, and the ability to collaborate effectively with federal stakeholders and cross-functional technical teams.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Lead technical development, integration, and enhancement of ServiceNow modules and custom applications.

• Oversee day-to-day platform operations including administration, maintenance, monitoring, and upgrades.

• Manage technical staff such as developers, administrators, and analysts; set priorities and ensure timely delivery.

• Guide Agile practices including sprint planning, backlog management, demos, and release coordination.

• Collaborate with federal leadership, stakeholders, and partner teams to define requirements, prioritize work, and communicate progress.

• Ensure solutions follow best practices for security, performance, accessibility, and documentation.

• Provide clear, proactive reporting on project status, risks, issues, timelines, and technical decisions.

• Support end-user experience improvements through streamlined workflows, knowledge resources, and configuration enhancements.

WHAT YOU’LL NEED TO SUCCEED - REQUIRED:

• Ability to obtain and maintain NIH Public Trust.

• Bachelor’s degree (or equivalent experience).

• 5+ years of experience in IT project management, software delivery, or enterprise platform support.

• 5+ years of hands-on experience working with the ServiceNow platform in enterprise environments.

• Strong hands-on knowledge of the ServiceNow platform, including implementation or configuration experience with core modules (e.g., ITSM, ITOM, CMDB, SecOps/VR).

• Experience leading technical teams delivering enterprise software solutions.

• Proficiency with modern JavaScript and front-end development frameworks such as React.

• Experience working in an Agile environment with structured release and change management.

• Excellent communication and stakeholder engagement skills.

DESIRED QUALIFICATIONS:

• ServiceNow certifications (CSA, CAD, ITSM, SecOps, or related).

• Experience integrating ServiceNow with enterprise tools (e.g., REST/SOAP APIs, Splunk, Tenable, Azure AD).

• Prior NIH or federal health IT experience.

• Experience supporting security operations, vulnerability management, or compliance-driven environments.

• PMP, CSM, CSPO, or similar credentials.

• Experience coordinating diverse technical teams and complex modernization initiatives.

GDIT IS YOUR PLACE
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OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

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