Customer Service Supervisor

General Dynamics Information Technology is providing critical support for citizens in our communities.  We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:

• Model high ethical and professional conduct
• Lead a team of call center representatives using proven coaching methods
• Maintain focus on client and operational goals while ensuring customer satisfaction
• Provide administrative support to assist with the management of day-to-day operations
• Identify business risks and opportunities through the analysis of information and results
• Promote positive work culture among team
• Set and achieve operational goals
• Continuously measure and evaluate processes
• Work to deliver continuous efficiencies and cost savings
• Drive best practice standards
• Develop presentations for client and leadership as needed
• Identify performance gaps and implement continuous service improvement
• Ensure high level of quality through monitoring and management
• Create, update, and maintain reporting as needed

To qualify for this role, You MUST HAVE:

• A High School Diploma; AND
• Five or more years of experience managing teams of five or more direct reports
• Five or more years of experience working with organizational functions and personnel
• Five or more years of experience working with call center software and programs
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
• Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
• Flexible availability and willingness to work any shift as program operates 24/7
• Residency within a 60-mile radius of following locations: El Paso (Texas residency required), Bossier City (Louisiana residency required)
• US Citizenship

Even BETTER if you have:

• Bachelor’s degree in business or a related field
• Call Center Management experience HIGHLY preferred
• Excellent business and analytical problem solving skills
• Strong communication skills
• Ability to work independently

WORK ENVIRONMENT:

• Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.