NIAID Power Platforms Operations Manager

Operations Manager responsible for  overseeing day‑to‑day platform administration, maintenance, operational support, and service delivery for NIAID’s Enterprise Collaboration and Power Platform environments. This includes responsibility for SharePoint On‑Premises, SharePoint Online/M365, Power Platform, Azure API Management, and associated operational workflows. The role ensures secure, compliant, efficient, and scalable operations aligned with NIH/NIAID requirements..

Key Responsibilities

SharePoint On‑Prem & Online Operations

• Manage Central Administration settings, services, accounts, and backup/recovery operations.
• Automate administrative tasks using PowerShell and conduct regular system health checks using SharePoint Health Analyzer.
• Apply feature packs and cumulative updates; oversee system integrity, performance, and disaster recovery planning.
• Manage site collections, external sharing settings, app catalogs, site lifecycle, and content migrations (SPMT or equivalent).
• Oversee configuration of tenant‑level settings within the SharePoint Admin Portal.

Power Platform Administration

• Manage environments (Dev/Test/Prod), security roles, permissions, and DLP policies via Power Platform Admin Center.
• Implement and maintain ALM/CI/CD processes, source control practices, solution deployments, and environment strategies.
• Deploy and maintain the CoE Starter Kit; provide audit, analytics, and performance monitoring.
• Support citizen developers and uphold shared governance frameworks.

Azure API Management

• Configure API gateways, policies (authentication/authorization/rate limiting), versioning, documentation, and integrations.
• Monitor API performance via Azure Monitor and Application Insights, analyzing and optimizing performance.

Maintenance & Support

• Ensure timely and effective maintenance of supported applications to meet performance and availability requirements.
• Perform root‑cause analysis, incident tracking, outage notifications, and trend reporting.
• Maintain SOPs and ensure all operational documentation is current within the Knowledge Base.
• Support license and service agreement management, change management, configuration management, and O&M lifecycle processes.

Required Experience

• 7–12 years of platform administration, enterprise collaboration, or M365/Power Platform operations experience.
• 5–8+ years of technical team leadership or IT operations management experience
• Demonstrated experience supporting enterprise‑scale Microsoft platforms including: M365, SharePoint, Power Platform, Dynamics 365, and Azure identity/integration/monitoring services.
• Experience coordinating with Government stakeholders and managing contractor staff to meet task order requirements.

Required Technical Sklills

• SharePoint Server (On‑Prem) administration including PowerShell automation, updates, disaster recovery.
• SharePoint Online and M365 tenant administration.
• Power Platform ALM, security, DLP, environment strategy, CoE Starter Kit deployment.
• Azure API Management configuration and operational monitoring.
• Familiarity with SPFx, JavaScript/TypeScript, Node.js, React, Power Fx, and Microsoft 365 integrations.

Required Certifications

• PL‑200 or PL‑600 (Power Platform Administration)
• PL‑400 (Power Platform Development)
• MS‑102 (M365 Administration)
• AZ‑104 (Azure Integration Administration)
• CompTIA Security+ (or equivalent DoD 8570/8140 certification)
• ITIL 4 Foundation (End User Support)