Network Operations ASI Coordinator

GDIT is looking for a Network Operations Authorized Service Interruption (ASI) Coordinator to support the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Team Environment: The successful candidate must be an active, collaborative team player.

• Operational Schedule: This position operates within a 24/7 environment and is a shift-rotating role that strictly requires working nights and weekends.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Operations ASI Coordinator, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. Duties and Responsibilities include:

• ASI Management: Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers.

• Request Coordination: Process, prioritize, de-conflict, and track all incoming ASI requests.

• Impact Assessments: Provide detailed operational impact assessments on network systems due to requested ASIs.

• Information Gathering: Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems.

• Ticketing & Reporting: Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise along with a drive for innovation to GDIT. The Network Operations ASI Coordinator must have:

Education and Certifications

Required:

• Experience: 5+ years of relevant IT or network operations experience.

• Certification: CompTIA Security+ CE Certification.

• Must have a current/active TS/SCI clearance

• U.S. citizenship required due to the TS/SCI clearance requirement.

Desired:

• Education: Master’s Degree with a focus in Communications, Computer Science, Engineering, or a related field of study.

• Certification: ITIL v4 Certification.

Skills and Qualifications

Required Skills:

• Shift Flexibility: Ability and willingness to work rotating shifts, including nights and weekends.

• Technical Tools: Working knowledge of Microsoft products (Outlook, Word, Excel, PowerPoint, and MS Project).

• Problem Solving: Demonstrated analytical and problem-solving skills to make appropriate technical decisions under pressure.

• Communication: Strong interpersonal and presentation skills for interacting with team members and key customers.

• Adaptability: Motivated, flexible, and able to produce high-quality results in an evolving, fast-paced environment.

• Organization: Excellent organizational and follow-up skills with strong attention to detail.

• Collaboration: Proven capability to work productively in a collaborative team environment.

Desired Skills:

• Direct experience with USCENTCOM and familiarity with its mission.

• Knowledge and familiarity with USCENTCOM’s specific IT environment.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOM/CITS