Computer Support
Information Technology (IT)
Troubleshooting
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Personal Computer Support Technician for a career where your growth is just as important as the mission you support.
HOW A PERSONAL COMPUTER TECHNICIAN WILL MAKE AN IMPACT
As a Personal Computer Support Technician, the work you’ll do at GDIT will be impactful to the mission of National Institutes of Health. You will play a crucial role in assisting end users resolve technical issues.
● Provide Tier 1 and Tier 2 help desk support via phone, email, web, and in-person
● Serve as the first point of contact for triaging, troubleshooting, and researching technical issues for hardware and software
● Utilize ITSM tools (such as ServiceNow) to record incident details
● Analyze help desk metrics for trend identification
WHAT YOU’LL NEED TO SUCCEED
Bring your IT expertise along with a drive for innovation to GDIT. The Personal Computer Support Technician must have:
● Associates of Science Degree with 5 years of related experience or a
High School Diploma/GED with 6 years of related experience
● 3 years of documented enterprise scale administrative experience
● ITIL V4 Foundations or the willingness to obtain after hire
REQUIRED EXPERIENCE
● Ability to obtain Public Trust suitability
● Candidate must pass an NIH-specific background check
● Availability on weekdays between 8:00 a.m. and 8:00 p.m. Eastern Time
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
5 + years of related experience
* may vary based on technical training, certification(s), or degree
ITIL 4 Foundation | PeopleCert - PeopleCert
None
The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans