Systems Administrator (Personal/Mobile IT Devices)

At GDIT, we're more than just a company – we're a team dedicated to securing and supporting the nation's most critical government, defense, and intelligence projects. Our work has a profound impact on the world, ensuring both today's safety and a smarter tomorrow. We're looking for a talented and driven TS/SCI cleared Systems Administrator to join us in supporting our Intelligence customer in Springfield, VA.

This is your opportunity to leverage your technical skills to directly support critical missions, making a tangible difference in the lives of those on the front lines. Join GDIT and turn challenges into opportunities, knowing your work has meaning and purpose.

Systems Administrator (PITD)

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Primary Responsibilities:

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

• • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Operations and Sustainment
  • Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
  • Assist with all functions within the PITD store in compliance with policies and procedures.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Processing hardware requests and completing administrative work for asset accountability.
  • Configuring smartphones with unclassified email and other mission essential applications.
  • May require after hours/weekend support in support or mission, program and special projects 

• Software and Hardware Support:
  • Image laptops and install specialized software as requested, adhering to standardized configurations.
  • Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems.
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):
  • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
  • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
  • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:
  • Process hardware requests, ensuring timely fulfillment and accurate documentation.
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
  • Perform administrative tasks related to asset accountability, ensuring compliance with customer policies.
  • Support the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Records Management:
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Qualifications:

• DoD 8570 - CompTIA Security+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 3-5 years’ experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position.
• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.

• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills

Location: Customer Site

US Citizenship Required 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGSS